Technology at Tech24
From the sophisticated database and GPS-enabled dispatch system in our 24/7 call center to the robust app and enhanced video support our techs use in the field, we use technology in every aspect of our business at Tech24.
No one invests more in technology for foodservice equipment repair than we do. This investment drives faster response times and more effective service, giving you one less thing to worry about in your day.
Our powerful technology platform includes:
Robust connectivity via APIs or customer portal
Paperless, efficient electronic signature capture
A sophisticated database and dispatch system in our call center to maximize availability and track each call by model and serial number
Live video support by subject matter experts for field techs
GPS-tracked vans for maximum efficiency and faster response times
Active Inventory Management to have the right parts in the right place at the right time
Wireless technology on every van
Realtime service call updates
Cameras to document repairs, installs, planned maintenance or equipment condition
Technician access to view:
- service manuals
- service bulletins
- parts diagrams
- on-van part inventory
- on-van part inventory of teammates
- warehouse inventory
Tech24 MobileAssistant App
Service management systems we work with:
Vixxo
Service Channel
Corrigo
Office Trax
EcoTrak
Verisae
Fexa
Service Now
IBM/Maximo
and more!
Want to learn more about Tech24 or ready to place a service call?
Please let us know how we can help you today!
